Several passengers faced inconvenience in West Bengal as the flight operations were suspended at the Kolkata airport for almost 21 hours in the wake of cyclone ‘Remal’. A red alert has been sent to various parts of the state.
The passengers complained that the airlines company did not inform them earlier about the changes in the flight through email. Some of the passengers who came from distant areas demanded hotel costs and food allowance from the airline. Arnab Tarafdar, who had come to the Dum Dum airport to drop off her grandmother, Meera Nandi complained that her grandmother, who is an elderly woman, was asked to wait because of the delay in the flight and after hours of waiting it was told to her that her flight was cancelled.
“My grandmother (Meera Nandi) was asked to wait. After some time she was called to the counter and said that the flight was overbooked and she would not get a seat. She was asked to come tomorrow because all flights later in the day have been cancelled owing to the cyclone. She is an aged woman. Now she has to go back and come again tomorrow,” Arnab Tarafdar told to ANI.
Another passenger, Himadri Das said, “We had come here from Guwahati for medical reasons. We have an important work at Guwahati for which we were supposed to leave today. But we were not allowed to fly owing the the cyclone. We did not receive any information about this. Our flight was at 8:30 and we came here at 6. We did not receive any mail, or any message at our registered number.”
Like Arnab, there were hundreds of stranded passengers in the Kolkata airport who were waiting for their flights and whose flights were cancelled at the last minute.
