Indigo flight has recently changed its in-flight-service by discontinuing its individual service of beverage cans. In its new budget, the airlines has adopted a new strategy wherein it will provide beverages in conjunction with a meal.
A dissatisfied passenger turned took to platform ‘X’ (formerly known as Twitter) to convey their displeasure. He pointed out that ordering standalone beverages such as coffee or tea can no longer serve as good options for the travellers. Instead, flight passengers are forced to order a snack, whether they want it or not. He criticized IndiGo for this decision.
User D Prasanth Nair posted the pictures of Indigo’s snacks menu. He wrote, “Recently took an IndiGo flight. Surprised to find that they don’t sell tea/ coffee separately. Given that many pax would want just to have a tea/coffee, one would need to buy a snack + beverage for 200/, effectively meaning a tea/ coffee will cost 200/. Definitely not an example of customer centricity.”
After uploading the post, it went viral and people started dropping comments. A user wrote, “With them, it isn’t about what you want, but what gives the highest profitability. So you either pre-order or accept whatever the optimised supply chain spits at you – and pay. Even with a pre-order, I’ve had “oops, don’t have that, take this” experience!”
Another user commented, “The lean mean machine is mean! The seats have wafer-thin cushions with the metal edges exposed. If one is pleasingly plump, the metal edges cut into the under thighs apart from the assault on gluteus maximum on ac of Walter thin cushions!”
The official twitter handle of Indigo also replied to Nair’s post and wrote: “Sir, we have revamped our services to provide an efficient, sustainable, and affordable snack experience. This initiative aligns with our commitment to Go Green. Our customers may now enjoy a complimentary beverage with any snack purchased on board.”
